my razer mamba 2018 randomly stopped working wired when its wireless it works the moment you plug it in the mouse turns off and doesn't work I tried to trouble shoot it I couldn't find the mouse I tried to update it it said to plug it in but my mouse work when plugged it I tested it it charges it but it doesn't show on the razer synapse when plugged it or on the mouse when charging I tested the usb I use to charge it works fine and when I plug it in I made sure to test it when turned off and when turned on it didn't work, I updated windows it wont work still.
also when charging it doesn't show its connected at all but it does charge. please help