Hi, I have received a new replacement Razer Blade 14 I have a Naga Pro mouse that does not appear anymore in Synapse I have a new Hyperspeed Dongle because I broke the last one I cannot manage to connect the mouse in Synapse again even with the Pairing Utility. The step 2, mouse connection via USB is ok but the Dongle is not detected when I plug it in. Is it because it is not the original dongle that came with the mouse? I hope somebody can help me :-)

Question

Naga Pro connectivity issue

Hi,

I have received a new replacement Razer Blade 14
I have a Naga Pro mouse that does not appear anymore in Synapse
I have a new Hyperspeed Dongle because I broke the last one
I cannot manage to connect the mouse in Synapse again even with the Pairing Utility. The step 2, mouse connection via USB is ok but the Dongle is not detected when I plug it in.
Is it because it is not the original dongle that came with the mouse?

I hope somebody can help me :-)