Nari right side isn't working (through usb dongle) randomly.

rbadillarx
Hi all: My Nari have more than two years right now. Always working fine hooked to a 4 port usb 3 hub. Sometimes I didn't hear sounds from the right side, but the issue was corrected by: a- playing with sound level; or b- playing with chat-game level; or c- little finger hits over the ear cup; or d- plugin for few seconds via 3.5 mm cable to the computer; or e- reinstalling/upgrading the synapse 3 (with the respective MS Windows® 10 reboot) or f- after few minutes with a, b and c. Today, have tried all options without recovering the right side of the headphones. Inclusive have made a clean razer software reinstall, using the 3.5 mm connection both sides worked fine. To try further, I have used the dongle with the headphones on the PS5 console and the issue remains (right side don't work). While typing this support request, using Spotify the right side sounded 5 seconds and after that went away (again!). So please Razer Support help me to bring back full Nari functionality. My Laptop specs: Edition Windows 10 Pro Version 21H2 Installed on ‎14/‎12/‎2021 OS build 19044.2006 Experience Windows Feature Experience Pack 120.2212.4180.0 ==== Processor Intel(R) Core(TM) i7-8650U CPU @ 1.90GHz 2.11 GHz Installed RAM 16,0 GB (15,9 GB usable) System type 64-bit operating system, x64-based processor ==== Razer Synapse 3.7.0831.083015

Razer.Speedcr0ss
Does the issue happen while connecting the headset to another device using its dongle? You may try deleting all Razer-related files using the Razer Driver Clean-up tool. Once done, restart your computer and reinstall the Razer Synapse 3.0. Should the issue persist?

rbadillarx
I will try through the weekend: first at one laptop which have never been installed/used with razer sfw/hw. And then follow your advice. Hopefully will have news till Monday! Thanks Nari right side isn't working (through usb dongle) randomly.