Nari Ultimate issues | Razer Insider

Nari Ultimate issues

  • 16 September 2020
  • 3 replies
  • 9 views
Naxterra
Hello

I bought Nari Ultimate yesterday and I am having issues with it. I hope someone can help.

Its battery drains too quickly. In 2-3 hours headphones are dying. I am using this 200 Euro Wireless headset with charging cable.

I am playing Final Fantasy 14 in THX Environmental Mode and listening to Spotify in Surround Mode. Bass Boost is at 60, Haptic Intensity is at 70, Voice Clarity and Sound Normalization disabled. EQ set to Game. Not using microphone. Lighting is disabled too.

Synapse 3 is latest version. It is connected to my PC via its USB dongle.

Also wireless range seems too low. After 4 or max 5 meters it is beeping and cutting sound afterwards. I was trying to listen to music when I was going to kitchen but sadly it can't. My phone's wireless headphones can even give sound after 15-20 meters via bluetooth but this one can't.

It is also beeping like disconnecting even when I am near my PC but I hear sounds of my games.

When listening to Spotify, it seems like it is changing surround type because for like 5 seconds it is deep, like in a cave, then normal, then back to cave.
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3 Replies

Razer.Speedcr0ss
Userlevel 7
Hi there! Sorry to hear about your headset's concern. Allow me to help. Were you able to drain the headset and charge it for four hours straight? Please download and install its firmware by clicking this link. Let me know if it helps.
Naxterra
I left it charging whole night but it didn't change anything. I executed your pairing app will test a bit.

I also talked with support and they told me my device is faulty and then I asked Amazon to provide a replacement. New headset is coming next week. I hope it won't have these issues.
Razer.Speedcr0ss
Userlevel 7
Naxterra
I left it charging whole night but it didn't change anything. I executed your pairing app will test a bit.

I also talked with support and they told me my device is faulty and then I asked Amazon to provide a replacement. New headset is coming next week. I hope it won't have these issues.


Thanks for letting me know. Feel free to send our Support Team a follow-up or send me a PM should you need additional assistance.
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