Hi, I have recently had my old phone sold. I forgot that the Authenticator was installed there before I reformatted it before it got sold. Now, I don't have access to authenticator OTP. I can't seem to remember as well if I saved any backup codes anywhere... Hope you can help.
--- Ticket is also already raised:
Follow-up for Ticket (*Omitted the case number for your security) please? I wanted to do some top up and recharge, however, I already lost access to my Authenticator and back up codes.
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clarencedalonzo
Hi, I have recently had my old phone sold. I forgot that the Authenticator was installed there before I reformatted it before it got sold. Now, I don't have access to authenticator OTP. I can't seem to remember as well if I saved any backup codes anywhere... Hope you can help.
--- Ticket is also already raised:
Follow-up for Ticket (*Omitted the case number for your security) please? I wanted to do some top up and recharge, however, I already lost access to my Authenticator and back up codes.
Hey clarencedalonzo! I tapped our Razer Gold Team regarding your case. Allow them to send you a follow-up message via email within 24-48 hours. Thanks for your cooperation.
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