Hi @easyPlumWebcentral284 ,

Please continue in English so I  can assist you accordingly. Razer has a dedicated team handling all Razer Gold and Silver-related concerns. You can reach them through this link: https://gold.razer.com/ticket-inbox/submit. If you already have an existing ticket, get back to me with the reference number through PM and I will coordinate with the relevant team for an update. 

*Thread locked to curb conversation to PM.