I purchased a Blade 14 and 2 year Razer Care thru the Razer website. Unfortunately my computer does not power up and needs to send it in for repair thru Razer Care. I then call up Razer Care and they claim that me and my computer are not in the system. Call Razer to fix the issue.
I was chating with 3 people for 3 hours and showed them a email with my receipt showing that I purchased Razer Care they said they can't fix my computer because I don't have a Razer Care number. I never was given a Razer Care number and they should have it on file if they sent it to me as well. The proof is I paid for it! This is an error on Razer's part and I have proof that I paid for it but they are denying to fix the laptop after purchasing the Razer Care service plan for 2 years.
They now claim it has to be done thru headquarters in Singapore and can not be done in the States. This company is large enough and should be able to take care of this easily. I am still waiting for a response from them.
I am now without a laptop and have been looking in to what I can do legally to get this resolved. Razer could have made this right quickly but has made it difficult for me, but I am going to be persistent.
I have been a loyal customer who has purchased 3 laptops over the years and talks my friends into purchasing Razer computers, but it is hard to be an advocate of this brand after this terrible customer service and not honoring the Razer Care package that was purchased.