Hello and thanks if anyone reads this and can help yesterday I had enough of not being able to use my numpad on my razer ontata v2 and decided to hard reset it by using the escape and cap locks method after I plugged it back in it stopped working it flashed the lights and was shown on my pc but when I typed the keyboard would just glow green on that key and not input the key I tried deleting the drivers plugged it into my brother pc and the same thing happened please help me all I wanted was to reset my keyboard not break it also it does the rainbow breathing animation when idle
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Hi bitbyteChartreuse164,
Does the issue happen while the Razer Synapse is closed or disabled? Were there any incidents that occurred on your device before the problem? e.g., spilled liquid, etc. To isolate, please perform the troubleshooting here. If the issue persists, PM me your keyboard serial number so I can verify its model and check my resources for other workarounds. All the best!
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