Poor battery health on Razer 15 Advanced 1060 Max-Q - How to get a new battery? | Razer Insider
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Poor battery health on Razer 15 Advanced 1060 Max-Q - How to get a new battery?

  • September 23, 2022
  • 5 replies
  • 5 views
M
Dear community, I have the above laptop where the battery is now down to around 2 hours (from the original 5-6 hours). Question: I can I get a new, original Razer battery for my laptop? Looking forward to hearing from you - thank you in advance. Best regards, Morten
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    5 Replies

    Razer.Zionzedd
    • Razer.ZionzeddRazer Support
    • Razer Support
    • September 24, 2022
    Have you already tried any workarounds? If not yet, you can start with the steps here. If that didn't help, I can start a case and forward your concern to the relevant team for a repair or battery replacement. Just PM me the serial number so I can validate its model and help me kickstart a case.
    M
    • Mortaum
    • Author
    • September 24, 2022
    Razer.Zionzedd
    Have you already tried any workarounds? If not yet, you can start with the steps here. If that didn't help, I can start a case and forward your concern to the relevant team for a repair or battery replacement. Just PM me the serial number so I can validate its model and help me kickstart a case.
    Hi, Thank you for coming back to me. Yes, I have tried the above mentioned steps, but the battery health has just become very bad now. Quite surprising after just 2-3 years in a premium product like Razer. So I believe a repair (i.e., battery replacement), would be the way to go. Is it possible to have the battery forwarded to me, so I don't need to let go of the laptop for a period of time? Thank you in advance. Br, Morten
    M
    • Mortaum
    • Author
    • September 27, 2022
    Hi, I'm still missing a response on this one. Thank you in advance. Br, Morten
    M
    • Mortaum
    • Author
    • September 29, 2022
    Razer.Zionzedd
    Have you already tried any workarounds? If not yet, you can start with the steps here. If that didn't help, I can start a case and forward your concern to the relevant team for a repair or battery replacement. Just PM me the serial number so I can validate its model and help me kickstart a case.
    Sorry, but what is happening here? One answer and then dead silence? - Not the customer service I would have expected.
    Razer.Zionzedd
    • Razer.ZionzeddRazer Support
    • Razer Support
    • September 30, 2022
    Mortaum
    Hi, Thank you for coming back to me. Yes, I have tried the above mentioned steps, but the battery health has just become very bad now. Quite surprising after just 2-3 years in a premium product like Razer. So I believe a repair (i.e., battery replacement), would be the way to go. Is it possible to have the battery forwarded to me, so I don't need to let go of the laptop for a period of time? The S/N is: Thank you in advance. Br, Morten
    My apology for the late response. I already sent you a PM so we can start a case and raise your concern to the relevant team for a battery replacement/repair. I also removed the serial number from your comment for security purposes. *Thread locked to curb conversation to PM.
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