I bough the razer v2 pro in malaysia and brought it back to my home country it worked perfectly fine for like 6-7 months. Its dongle was working perfectly fine i left my room and came back it stopped working i tried reconning it or connecting it directly into my pc but it didnt seem to work but the mouse is working fine if connected directly. I tried updating but the dongle chip is not being detected even if i plug it in directly so i cant update it. I updated my drivers and reinstalled them as well nothing seems to be making my mouse work wireless anymore.
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- Razer Support
- 3490 replies
Hello blindingmyth,
Please try to update the Razer Viper V2 Pro firmware and download the Razer USB Hyperspeed dongle utility https://rzr.to/f6KyqO to pair the mouse. If the problem persists, PM with your device serial number and proof of purchase so I can validate its warranty. All the best!
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