I am having the exact same issue and I just bought the mouse today.

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Three days ago i can't seem to be able to use my alt key and my fn key, i checked if it's a windows software problem and it's not a windows software problem, but i can't seem to be able to use my alt and fn key i looked online and found out that i need to open synapse to fix this problem because sometimes the game mode disables the alt key and/or the fn key and found some solutions on razer support website + YouTube and i tried reinstalling many times and clean reinstalling and it doesn't work and when i open my razer central it is a black screen and i can't login or launch synapse

Windows 10 64 bits

Keyboard : Razer Cynosa Lite

Mouse : Razer DeathAdder V2

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Good evening, I have the same issue. Black screen, no option, reistalled many times, add the rule to Windows Firewall to allow the app. It does not work. Windows 11 64Bit.

Razer Basilisk V2



Suggestions? Thanks!

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morad53
MY RAZER SYNAPCE DOSEN'T OPEN TO CONFIGURE THE MOUSE SETTINGS .THE PROGRAM APEER ON THE TASK MANAGER AND NOT CONSUME ANYTHING FROM THE CPU AND WHEN I RUN IT DOESN'T LAUNCH AND I HAVE A BLACK SCREEN FROM RAZER CENTRAL SO I CAN'T LOG IN ALSO

buzzBeaverTOPAZ235
I am having the exact same issue and I just bought the mouse today.

coolwatchGamboge660
Three days ago i can't seem to be able to use my alt key and my fn key, i checked if it's a windows software problem and it's not a windows software problem, but i can't seem to be able to use my alt and fn key i looked online and found out that i need to open synapse to fix this problem because sometimes the game mode disables the alt key and/or the fn key and found some solutions on razer support website + YouTube and i tried reinstalling many times and clean reinstalling and it doesn't work and when i open my razer central it is a black screen and i can't login or launch synapse

Windows 10 64 bits

Keyboard : Razer Cynosa Lite

Mouse : Razer DeathAdder V2

Vicky3464
Good evening, I have the same issue. Black screen, no option, reistalled many times, add the rule to Windows Firewall to allow the app. It does not work. Windows 11 64Bit.

Razer Basilisk V2



Suggestions? Thanks!

*House Rules

technokat

Vicky3464
Good evening, I have the same issue. Black screen, no option, reistalled many times, add the rule to Windows Firewall to allow the app. It does not work. Windows 11 64Bit.

Razer Basilisk V2



Suggestions? Thanks!

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Are you still experiencing the issue? I suggest contacting our Support Team here or sending me a PM so I can help you initiate an investigation. Thanks for your cooperation.

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Razer.Speedcr0ss
*House Rules





Are you still experiencing the issue? I suggest contacting our Support Team here or sending me a PM so I can help you initiate an investigation. Thanks for your cooperation.

Wait, so rather than actually RESPOND to anyone on the page with the same issue, your ONLY response was to chastise the original poster for posting in caps because we are ALL frustrated with the non responses from Razer. Wow just wow.

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Hey buzzBeaverTOPAZ235! Sorry for the oversight. For some reason, instead of linking the other users in this thread, it attached the OP's reply twice. By the way, I replied to your message.



To everyone on this thread or who visit this post in the future:



Please be reminded that the Razer Insider encourage everyone to create their thread. There are other boards where our users can post relating to their device's concern. We tend to keep their post open on the other boards so everyone in the community can help out.



On the other hand, everyone is welcome to send me or any moderator a PM or even kick-start their case number using our support page. Take note that our support board is where you can get someone from the Support Team. Once we attend a thread, we always leave a hyperlink where you can message us privately or submit a support ticket. We also give a heads up that we will lock a thread, so we can divert our conversation privately and prevent users from accidentally posting log files/personal details on threads. Thanks for understanding. and we value your cooperation.



*Thread is now locked

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