I purchased a razer viper ultimate wireless gaming mouse from Centrecom in Australia on December 2021. According to the statement on the box about warranty services, I should have until December this year (2023) left on my warranty. However, when I try to access support services on the website, it states that my product is outside the warranty period. How can this be the case?
PS. The issue is with the middle mouse button not working properly and a few cosmetic issues.
Hello peivien,
About your device warranty, the serial number may show its 2-year hardware warranty has ended. Let’s try and figure out the best possible solution for your mouse so you can decide on the next step. Please try to perform the following steps from this article. If the same issue persists, please send me a PM with your device serial number and proof of purchase for warranty validation. Save the shareable files via any online drive account listed here. All the best!
*Thread locked to curb the conversation to PMs.
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