I am having a warranty problem with my Razer product in Vietnam, specifically the Razer Blackwidow V3 Pro keyboard. The company confirmed that there was a manufacturer error and will exchange a new product for me. But currently the Razer Blackwidow V3 Pro product is not available, so the company is refunding the asset depreciation. I don't agree with that approach. I want to be supported in a more appropriate way.
Question
Product warranty
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- Razer Support
Hello huachung,
I’m sorry to hear about this experience. Do note that Vietnam is not part of our shipping network due to logistics concerns. To further assist you, please PM me your device serial number and proof of purchase so I can validate the information. I'd appreciate it if you could share with me the issues you're encountering with your keyboard and the list of all the troubleshooting steps you've tried so I can scratch them off my list. All the best.
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