Razer basilisk ultimate returned from Service without grip tapes | Razer Insider
Question

Razer basilisk ultimate returned from Service without grip tapes

  • 19 April 2023
  • 2 replies
  • 28 views

Userlevel 4

Hi

I have a small problem, and basically a question. 

2 weeks ago I send my mouse Razer Basilisk ultimate to the seller as a complaint. 

The problem was the wheel, which during the move into the wrong Direction 

 

The seller sent the mouse back to the Razer service. 

Yesterday I got info that the service recognized my complaint and today I got a new mouse. 

The problem is that they didn't give me these tapes :(

 

These tapes, however, cost a little and I have to order them again now. 

It's a bit of a shame…

Is this always the case?Is this always the case??

Should I have asked the service to return them? 

I did not want to Peel off  them because I thought it was a problem with the wheel and that it would be fixed, the rest will come back unchanged. 


2 Replies

Userlevel 7
Badge +1

They never repair peripherals, you'll always get a new one if there's physical problem with it.

Just buy a new grips, because your older mouse is most probably trashed.

Userlevel 4

They never repair peripherals, you'll always get a new one if there's physical problem with it.

Just buy a new grips, because your older mouse is most probably trashed.

Aaaa I did not think it looks like that 

If I knew that I would peel them off, but the store did not even write anything about it. It is a pity because 80 zł went to the trash. 

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