Razer Basilisk Ultimate won't charge | Razer Insider
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It just stuck charging at 4% battery no matter I wired it up with the cable or put it on dock charging.

Sadly it still doesn’t work even I tried to update the firmware or clean both the dock and mouse with Q-Tip.

Can anyone help?

  • Cleaning the contacts on the dock and mouse
  • Reinstalling Razer Synapse
  • Plugging the mouse directly into my computer
  • Switching the cable between all available USB ports on my computer
  • Turning the mouse off while it charges

I performed all those step above and still result the same. Thank you

Hello kitakita28,

To further isolate the issue, try to perform the steps here. If the same problem persists, PM me your device’s serial number and proof of purchase so I can check for replacement options. Save the shareable files via any online drive account listed here. All the best!

*Thread locked to curb the conversation to PMs.

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