razer basilisk v3 pro mous wheel damaged | Razer Insider
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Question

razer basilisk v3 pro mous wheel damaged

  • February 3, 2025
  • 1 reply
  • 48 views

After 6 month the mouse wheel suddenly made a strange noise and  short vibration, then the wheel is not working properly.

Cleaning with air wasn´t working. Seems like the wheel is not turning right and on every round a spot make a bump and the wheel click is activated.

This is not acceptable for a mouse in that price sector.

 

 

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1 Reply

Razer.sushi.boi

Hey, ​@easyVioletdome678!

 

Thanks for letting us know about this. Does it make any difference when the Razer Synapse software is temporarily disabled? You can also update its firmware. If that didn’t do the trick, then shoot me a PM along with your device’s serial number so I can validate it and check for other workarounds.

 

*Thread locked to curb conversation to PM.