I’ve had this mouse for a little under a year now ever since day 1 it hasn’t worked wirelessly. The mouse will work perfectly fine when connected to my pc via usb, but as soon as I unplug it, it doesn’t work; no power, no nothing. I’ve tried to factory reset it and update its drivers, and nothing seems to work. The mouse is also always stuck on 55% whether I charge it via usb or the charging dock. Does any one have a solution?
Page 1 / 1
I think I have the same issue I cant find anything about it though I have to use it wired I think it has something to do with the 2.4ghz dongle my computer isn't even detecting it I even tried plugging it into multiple different devices and no effect
Hi triplez3ta,
I’m sorry to hear about the wireless connection issue with your Razer Basilisk V3 Pro. Please fill in the following, so we can initiate a ticket on your behalf:
Full name:
Email:
Mobile/Phone Number:
Mouse serial number:
Street Address:
City:
State/Provinces:
Postal/ZIP Code:
Country:
Date of purchase:
Place of purchase:
Proof of purchase in a PDF file.
Sign up
Already have an account? Login
Log in with Razer ID to create new threads and earn badges.
LOG INEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.