Hello, good day, I have a question. I saw you wrote to Justin. His problem was that his Razer Basilisk x hyperspeed I replaced my battery, the mouse works fine but it doesn't want to connect to my dongle. Could you maybe help me with what my problem is.Kind regards, Cetin
+1Not connecting to 2.4G Hyperspeed dongle? Or bluetooth? Or both?
Dongle is visible in Windows device manager? If yes, try pairing it again with your mouse: https://mysupport.razer.com/app/answers/detail/a_id/4868
Both 2.4 and Bluetooth don't work but my dongle is recognized by Windows but it doesn't want to connect to my mouse
It doesn't matter what kind of USB dongle I use in Razer pairing mode ?
or does it have to be the Razer USB dongle
+1It doesn't matter what kind of USB dongle I use in Razer pairing mode ?
or does it have to be the Razer USB dongle
If 2.4GHz hyperspeed mode, then YES, it has to be dedicated hyperspeed dongle.
If bluetooth, than any Bluetooth 4.0 (or above) dongle (or BT card if you’re using it in laptop) will work (it also operates at the same frequency - 2.4GHz, so be 100% sure it’s blueooth dongle).
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