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Question

Razer Basilisk x Hyperspeed scroll

  • September 13, 2023
  • 1 reply
  • 41 views

Scroll wheel started acting weird, the cursor stayed in place, tried spamming it then all of the sudden it didn't let me click, tried to turn the mouse off, replace the battery but nothing worked, it suddenly didn't let me click on anything + I shut off my PC then the mouse just decided to die off.

 

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1 Reply

Razer.Aero
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  • Razer Support
  • 3276 replies
  • September 13, 2023

Hi Yuurikin,

I'm sorry to hear about the issues you're experiencing with the Razer Basilisk X HyperSpeed. Were there any incidents that happened to your mouse prior to the issue? Any noticeable physical damage from the device? Please PM me with your mouse serial number and proof of purchase so I can validate the warranty and assist you as promptly as possible. I look forward to hearing back from you soon.


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