My PC registers that the devices is playing sound headset does not. Synapse does not recognize the headset. it is the default device it is up to date I restarted and uninstalled is it possible to have another issue that someone may know the fix to?
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Are you using a USB hub for the headset? You can follow the steps here and this guide for further isolation. If the same problem persists, PM me the serial number so I can validate its model and check for other workarounds to help you resolve the problem. Thanks!
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