Razer Blackshark v2 Pro 2023 does not get detected on Synapse 3.0 | Razer Insider
Question

Razer Blackshark v2 Pro 2023 does not get detected on Synapse 3.0

  • 19 July 2023
  • 37 replies
  • 6555 views

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Recently I bought Razer Blackshark V2 Pro (2023) - White Edition but Synapse does not recognize it and I am unable to use 7.1 and other settings.

 

When I open Synapse, razer central shows me a new update like below.

 

 

But when I click update, it fails

 

 

Here is what I tried ;

Repair Synapse

Modify Synapse

Uninstall, Install Synapse 3.0 (Used clear re-installation guide - https://mysupport.razer.com/app/answers/detail/a_id/1708 )

Try to update from Razer central,

Add an exception to firewall,

Disabling firewall (I dont have any antivirus program)

Update Windows,

Run as an Administrator

Install DOT.net framework

Closing background razer programs

Removing devices from Device Manager (Including HID ones)

Installing previous Synapse versions 

Tried every USB slot in the PC, even Base Station V2’s USB slots also.

I also tried to download Cortex and install the Synapse from there.

 

But everything failed. Headphone works normally, there is no sound issue etc. but synapse does not detects it.

 

I hope you guys give me a solution for it.

 

Thanks in advance


37 Replies

I had the same issue. What I found after going through tons of threads and troubleshooting is other USB 3.0 devices/cables interfering the signal. I used the extension cable that came with the headset and placed the dongle away from CPU and other USB cables and it worked.

 

https://mysupport.razer.com/app/answers/detail/a_id/5550

I tried everything that has ever been recommended. Nothing worked.
I bought the headset 2 days before, got it today. installed synaps and everything worked. tried to do the firmware update now its stuck and not even showing up in synaps. spended 200Eur on it. Pls help.

 

I tried everything that has ever been recommended. Nothing worked.
I bought the headset 2 days before, got it today. installed synaps and everything worked. tried to do the firmware update now its stuck and not even showing up in synaps. spended 200Eur on it. Pls help.

 

Okay tried to do it with using the extension cable and now it worked thanks to: @loggereye 

Hey Guys,

I bought the Blackshark V2 PRO (2023) yesterday.

Had the same problem.

But I found a quick solution.

Go to the BLackshark V2 PRO (2023) Firmware Updater

https://mysupport.razer.com/app/answers/detail/a_id/13081/

 

(download the firmware updater, the program does not care if you need an update for your headset or not. Just run the program)

 

While starting the program, synapse will close itself. 

Do the update (or not, if it says you are up to date)

close the updater and start synapse again.

 

It worked for me

 

Greetings

This workaround solved the issue for me. Million thanks!

Simple solution (when I had the same problem):

  • Update firmware, but before you start the updater, unplug dongle and turn off headset to avoid error described above.. and then run updater and follow the guide (plug dongle then turn on headset) 
  • Run Synapse as Administrator then the device will be detected by Synapse as expected
  • Optionaly edit Synapse shortcut Properties>Shortcut>Advanced>Run as administrator

Hypothetical explanation: Sometimes it depends on security settings of Windows profile, programs don’t have permission to handle some or some specific types USB devices when they are started by user with low privileges.

Let me know if it works.

Simple solution (when I had the same problem):

  • Update firmware, but before you start the updater, unplug dongle and turn off headset to avoid error described above.. and then run updater and follow the guide (plug dongle then turn on headset) 
  • Run Synapse as Administrator then the device will be detected by Synapse as expected
  • Optionaly edit Synapse shortcut Properties>Shortcut>Advanced>Run as administrator

Hypothetical explanation: Sometimes it depends on security settings of Windows profile, programs don’t have permission to handle some or some specific types USB devices when they are started by user with low privileges.

Let me know if it works.

This worked for me, thanks!

@EazyPeeler Thanks for info thats worked for me Perfekt

nothing listed here fixed the issue for me :(

Same here. The app is not working at all.

Hi, I have the same problem….
Impossible to detect my headset (the same headset as you) so impossible to have the Audio tab….
I have already tried uninstalling/reinstalling etc.
Nothing works.

EDIT:i finally succeed! It was painful tbh…

There is my steps:

(clean every install you did even in your appdata)

1 - Install synapse 3  (DON’T PLUG THE DONGLE! It’s very important!) => https://www.razer.com/fr-fr/synapse-3
2 -  Install THX Spatial Audio => https://www.razer.com/fr-fr/thx-spatial-audio
3 - Plug the dongle, it will propose you to update your software, then it will detect your headset.

i hope it will work for you….

 

Thank you so much. this worked. I’ve been troubleshooting all day, no progress. I was at the store to buy a new headset when I found your post. 
 

Thank you a million times.

I tell you that today, 07/08/2024, my RAZER BLACKSHARK V2 PRO (2023) arrived and I didn't want to use Synapse 3, although my Viper 2 mouse was connected. I tried all the steps that have been mentioned in this post and NOTHING, until It occurred to me to install the other version of synapse called ´´THE NEW RAZER SYNAPSE´´, I followed the steps exactly as they appear on the page and it worked for me.

note: I was about to return the headphones until I tried that method, I leave you the link (you have to uninstall synapse 3 before installing the new version)

 

How to install or upgrade Razer Synapse

Recently I bought Razer Blackshark V2 Pro (2023) - White Edition but Synapse does not recognize it and I am unable to use 7.1 and other settings.

 

When I open Synapse, razer central shows me a new update like below.

 

 

But when I click update, it fails

 

 

Here is what I tried ;

Repair Synapse

Modify Synapse

Uninstall, Install Synapse 3.0 (Used clear re-installation guide - https://mysupport.razer.com/app/answers/detail/a_id/1708 )

Try to update from Razer central,

Add an exception to firewall,

Disabling firewall (I dont have any antivirus program)

Update Windows,

Run as an Administrator

Install DOT.net framework

Closing background razer programs

Removing devices from Device Manager (Including HID ones)

Installing previous Synapse versions 

Tried every USB slot in the PC, even Base Station V2’s USB slots also.

I also tried to download Cortex and install the Synapse from there.

 

But everything failed. Headphone works normally, there is no sound issue etc. but synapse does not detects it.

 

I hope you guys give me a solution for it.

 

Thanks in advance

 

 

My friend, did you finally manage to solve the problem with your Razer Blackshark V2 Pro (2023)?

 

This post helped me a lot!!

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