[Razer Blade 15 Advanced] Ethernet via USB-C Adapter disconnects periodically | Razer Insider
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[Razer Blade 15 Advanced] Ethernet via USB-C Adapter disconnects periodically

  • January 30, 2023
  • 3 replies
  • 848 views
A
I've been having an issue with my ethernet connection. I use a UNI USB-C to Ethernet Adapter. I've used this same cable/connection/adapter on multiple devices I have without any issues. However when I plug it into my Razer, I am able to connect to the internet for about 5-10 mins, then I lose internet connectivity. If I unplug and plug the cable back in, I'm good for another 5-10 mins. If I attempt to troubleshoot the network, it says that it finds a problem "default gateway is not available" and fixes it. Then I'm good for another 5-10 mins. I've attempted to uninstall and reinstall the RealTek Driver, and updated my firmware from the installer at this link: https://mysupport.razer.com/app/answers/detail/a_id/5492/~/razer-blade-15%E2%80%9D-advanced-%282020%29-%7C-rz09-0330x-drivers-%26-downloads and I was hoping maybe windows had something to do with it and would patch it in Windows 11, but that day never came. Here I am about a year later, after switching to exclusively WIFI and I am out of ideas on how to fix this. Would really appreciate any advice. Thanks in advance!

3 Replies

Razer.Zionzedd
Are you only having connection issues when using the adapter? You can try updating its driver and make sure both the Synapse 3 app and Windows OS are up to date. Should the problem persists, PM me the serial number so I can validate its model and check for other workarounds to help you address your concern. Thanks!
A
Hi Zionzedd! Yes, this adapter is the only method I currently have of connecting an ethernet cable to this laptop. I don't have other Windows machines, but it works flawlessly on my Macbook FWIW. The driver for it is up to date [Screenshot 1]. Synapse seems to be having a little trouble with the updater but going by the version number 20230116 and assuming that's a date (odd coincidence if not) seems to be fairly up to date [Screenshot 2]. And windows is up to date [Screenshot 3]. My first thought was "maybe I should try a different adapter. Maybe this one has compatibility issues with this laptop." but I found a thread on reddit with people complaining about the same thing https://www.reddit.com/r/razer/comments/tta4iq/usbc_ethernet_connection_dropping_repeatedly_on/ so it's unlikely a different adapter will work. I will do it in the name of science though if you would like to try a specific model. I will now PM you my serial number. Looking forward to hearing back from you. Thanks, Ahmed
3 Attachments
Sawyer1S
  • Sawyer1S
  • Insider Mini
  • April 19, 2023

I have the same issue on my Razer Blade 14.

I am using the Thunderbold 4 Razer Dock (no Chroma RGB).

The connection works on my Mac and Windows 10, but not my Blade 14.

 

Well, it works for a few minutes, but stops after a while.

It’s such a drag when gaming, cause it switches to WIFI in the middle of a game (after I think maybe it’ll work this time) and then stays on WIFI until I disconnect and reconnect the ethernet cable from the dock.

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