Razer Core X not powering on graphics card during PC boot up - seeking advice on troubleshooting | Razer Insider
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Razer Core X not powering on graphics card during PC boot up - seeking advice on troubleshooting

  • 30 March 2023
  • 2 replies
  • 235 views

Hello everyone,

I am experiencing an issue with my Razer Core X. When I purchased the second-hand device, it was functioning properly with my Gigabyte GeForce RTX 3060 graphics card connected via Thunderbolt 3 cable. However, suddenly and without warning, the device stopped working.

Currently, when I connect the Razer Core X to my computer, the power supply fan starts spinning, but the graphics card does not power on, and the LED on the card does not light up. I have tried the graphics card on other supports and it works correctly, and I have also verified the Thunderbolt 3 cable and tried a new Thunderbolt 4 cable, but the issue persists.

I suspect that the problem may be caused by an internal hardware failure in the Razer Core X. Unfortunately, the device is no longer covered by support and I am unable to request direct assistance from the manufacturer.

Has anyone experienced a similar issue or have any suggestions on how to resolve the problem? I would appreciate any advice or help you can provide.

Thank you in advance for your support.


2 Replies

I have experienced almost similar issue. I need to turn on and off to get the card recognized by the OS. 

Doing so repeatedly in the end caused the PSU malfunction - the fan is no longer working. 

I have experienced almost similar issue - any soloution to this problem found?

 

at this time i contact support -  very frendly and competent - but still waiting for answer.

any help/expierience to this could be useful

 

 

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