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Razer Cortex isn't working

Q
Hi, I have a problem with Razer Cortex, when I try to open it it doesn't open and if I drag my mouse cursor on the icon of razer cortex I get a white screen and if I try to click it it still doesn't open, how can I do?
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    4 Replies

    Razer.Zionzedd
    Looping you in on this one @Michelle-RazerCortex :smile_:
    A
    • Anonymous
    • 0 replies
    • October 9, 2022
    quickStizzaTIGERSEYE966
    Hi, I have a problem with Razer Cortex, when I try to open it it doesn't open and if I drag my mouse cursor on the icon of razer cortex I get a white screen and if I try to click it it still doesn't open, how can I do?
    Hey there! Thank you for bringing this issue to us. My name is Michelle from the Razer Cortex technical support team. I am happy to assist you with your issue. We apologize for the inconvenience this issue has caused you. To quickly resolve it, please follow the below steps:
    • Exit Razer Cortex PC from System Tray
    • Go to this directory > %localappdata%\\Razer\\Razer Cortex\\UICache
    • Delete the "UICache" folder
    • Re-launch Razer Cortex PC
    We will release a new version to resolve it completely very soon. Please update your Razer Cortex to the latest version after our new release. Please let me know if this issue persists. @Razer.Zionzedd Thank you for looping me in. Michelle
    Q
    Problem solved, thank u
    A
    • Anonymous
    • 0 replies
    • October 10, 2022
    That is great! Please feel free to let us know if you need further assistance regarding Razer Cortex PC. Michelle
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