Razer Cynosa chroma Esc , F1-12 and number keys are not working. | Razer Insider
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Razer Cynosa chroma Esc , F1-12 and number keys are not working.

  • October 17, 2023
  • 2 replies
  • 113 views
Zen002

Dears,

I just bought a new Razer Cynosa chroma keyboard and the Esc , F1-12 and number keys are not working but they are lit.

I have the keyboard connected to my Razer Laptop Blade 17.

I tried first to do the steps mentioned in the video about exiting Demo mode as shown in the below link:

https://mysupport.razer.com/app/answers/detail/a_id/1697/~/how-to-fix-an-unresponsive-razer-keyboard-with-a-hard-reset-or-by-exiting-out

But that did not work.

Also tried plugging it in different USB port in my laptop and also tried restarting the laptop after doing the above steps.

I have Windows 11 Home version 22H2.

What do you suggest I try?

Regards,

2 Replies

FiszPL
Vanguard
Forum|alt.badge.img+1
  • FiszPL
  • VANGUARD
  • October 18, 2023

Try to connect it to another PC (without Synapse installed) and test.

If it’s the same, then RMA it.

Zen002
  • Zen002
  • Author
  • Insider Mini
  • October 18, 2023

@FiszPL I tried plugging it on another older Asus laptop and tried plugging it on a PC directly but in both cases the issue is same.

What do you mean by RMA ?

Thanks,

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