razer death adder essential reads hid compliant

Question

synapse 3 wont detect it windows reads usb gaming mouse and i just ordered it it still wont detect even though its brand new ive  tried restarting my pc deleting the hid compliant driver and unintalling it but nothing works it still justwont get detected by synapse its in a main usb port and not a hub can somebody please help me solve this issue

Razer.Aero · Answer

Hello FlamingoPinkJADEbest122,Thanks for sharing your concern. You may perform the steps hereto isolate the issue. If the same problem persists. Please PMme with the following information below so I can kickstart a case for you and forward this to our Razer Support team.MSinfo logs.Windows version.Razer Synapse 3 logs.Save the shareable files via any online drive account listed here. Also, fill in the following:Full name:Email:Mobile/PhoneNumber:Country:Device serial number:

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