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Razer is not answering.

  • November 23, 2019
  • 4 replies
  • 13 views
E
I was in contact with razer over a problem with lightbleed on my razer 15, but the support suddenly stopped responding and now i haven't received an answer since the 13th of november - I have however received emails that they were closing my case since i wasn't responding . I have responded several times to those mails, but with no reactions.
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4 Replies

R
  • Razer.RedPanda
  • Guardian of the Forest
  • 2054 replies
  • December 6, 2019
Hi there! Please PM me the case number. I'll take a look.
T
I have the same problem. But lucky for u they do send you emails. Since i have sended them photos of the cutted cord of my mouse they are ignoring me for 6 weeks. If I chat with the Razer support for like 7 times they say wait 48 hours and you will receive an update. Still nothing.
P
  • Pinkshot
  • 23 replies
  • December 8, 2019
Unacceptable customer service. History will tell how such companies will end up. I have reported a new case on my RP2 and I'm reading this. How reassuring!
R
  • Razer.RedPanda
  • Guardian of the Forest
  • 2054 replies
  • December 8, 2019
TigerzNova
I have the same problem. But lucky for u they do send you emails. Since i have sended them photos of the cutted cord of my mouse they are ignoring me for 6 weeks. If I chat with the Razer support for like 7 times they say wait 48 hours and you will receive an update. Still nothing.
Pinkshot
Unacceptable customer service. History will tell how such companies will end up. I have reported a new case on my RP2 and I'm reading this. How reassuring!
Hi there! Please PM me your case number as well. I'd like to take a look.
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