razer kitty headset disconnecting | Razer Insider
Question

razer kitty headset disconnecting

  • 26 February 2023
  • 61 replies
  • 18387 views

Userlevel 2

I’ve had my razor kitty headset since Christmas 2021 and they’ve recently started disconnecting a lot with a popping noise. I’m not sure if it’s a razer synapse issue because it’s everytime I move my laptop slightly it disconnects like there’s an issue with the usb/wire that’s broken ?? Is there a way I can fix this if it’s a wire issue ? Kinda upset they’re not even that old and they’re already showing signs of wear and tear :(


61 Replies

Userlevel 7

I’ve had my razor kitty headset since Christmas 2021 and they’ve recently started disconnecting a lot with a popping noise. I’m not sure if it’s a razer synapse issue because it’s everytime I move my laptop slightly it disconnects like there’s an issue with the usb/wire that’s broken ?? Is there a way I can fix this if it’s a wire issue ? Kinda upset they’re not even that old and they’re already showing signs of wear and tear :(

Were you able to isolate the issue by testing the headset on a different PC? PM me the serial number and share a copy of your receipt so I can validate its model and check our options. Thank you!

/

It sounds like there might be an issue with the USB connection or the wire that connects the headset to your laptop.

Here are a few things you can try to troubleshoot the issue:

  1. Check the USB connection: Make sure that the USB cable is securely connected to your laptop. If it feels loose, try plugging it into a different USB port.

  2. Inspect the wire: Check the wire for any visible damage or wear and tear. If you see any damage, it's likely that the wire is the source of the problem.

  3. Contact Razer Support: If the above steps don't solve the issue, it's possible that there's a hardware problem with the headset. You can contact Razer support to see if they can provide any assistance or repairs.

Overall, it's frustrating when a new device starts showing signs of wear and tear, but it's important to remember that these things can happen with any product. Hopefully, one of the above steps will help you get your headset back in working order.

Exact same is happening with mine and my friends kraken kittys too… legit disconnects every few seconds and they are un usable.

Same thing happens to me recently,  i purchased mine 1 year ago and i cannot use synapse properly, it used to happen once in a while but now it happens rapidly. I even uninstalled my synapse out of my computer and it still happens, disconnecting and reconnecting continuously for 7,8 times, then stops for about 5-10 mins, then starts again. It makes my experience with razer’s products turn out so bad.

I am literally having the same issue and i got mine December 2021, returned them January and got the exact same set again and ive been having this issue on and off for months now. Please help us Razer this headset is too cute to be having these issues! :(

Userlevel 7

Hi guys, 

 

I’m sorry to hear that you’re experiencing the same problem. Please PM me the serial number so I can validate its model and help you escalate your concern to the relevant team for a replacement request if necessary. Thanks!

same issue here. glad its not just me. using windows 11 and the Synapsys app

I have this problem too. It happens pretty much since the beginning. Pretty much with the switch to the new Synapse. I’ve already reported this problem a few times but never got any help. 
It seams to happen to all direkt USB headsets. 
I have a normal Razer Kraken 7.1 V2 and a Kraken Kitty. Both have the same problem. 
Most of the time they are unusable because the constant restarting/disconnection. In combination with a hurtful loud clicking sound. 
The only one that runs perfectly is the Kraken Tournament Edition. 

It has to a driver/software problem, since the headsets runs normal under MacOS. But under Windows it’s omnipresent. I’ve tried it on countless computers (Win 10 and 11), since I work in IT. 
My friend also has the same problem with his Kitty Edition. 

Sometimes it seams to to help to completely disable all razer processes. 

I’ve seriously considered gutting the Kitty edition and converting it to a Tournament Edition. 

I am having the same issue including the crackling sound. I have a Razer keyboard and mouse which both run perfectly fine. It’s very upsetting considering the price of these things… 

a temporary fix that worked for me is to unplug the headset before launching the PC, and plugging it after synapse etc has launched completely

just uninstalled Synapsys. seems to be working fine. tried multiple USB ports. razer need to address this. I need Synapsys to work with Lumia to control my lights. I’m on windows 11 too, I dont know if coincidentally everyone else here is? 

anyone still here, I followed this reddit. been around an hour now without any disconnects. make sure you follow all the steps. 
https://www.reddit.com/r/razer/comments/m3pds5/how_to_fix_razer_kraken_kitty_headset/

 

Same for my girlfriends headset.

This has been a pain in the ass for some time, but it stopped for a while. Now it reappeared.

WTF Razer?!?!?!

Literally the same thing has been happening to mine, it started a less than a year ago, I’ve uninstalled, I’ve unplugged, done everything but it just doesn’t seem to do anything. Especially in game, I wouldn’t be able to hear other players talk, only discord works for voice chats for some reason. 

One more here with exact the same problem ( Razer Nari ultimate), started today. Its seems to be related to the USB adapter or something because even with all synapse software removed, i can see it disconnecting… Gonna try out the reddit solution...

One more here with exact the same problem ( Razer Nari ultimate), started today. Its seems to be related to the USB adapter or something because even with all synapse software removed, i can see it disconnecting… Gonna try out the reddit solution...

Update: didnt work

...

I’m facing the same issue. I see that everyone talking ab this has been facing this issue recently...

same issue with my razer kraken kitty editon T_T

Sucks to see this happening so much, doesn't give me much hope that my headset will get better. Mine has just started doing this, to the point where I can't even use it. Disconnects and reconnects so often I can't even have a conversation, or play a game. Cable is intact and USB port is good. I don't know what to do. Is Razer going to do something? These headsets aren't cheap, not like we are made of money

Same problem here, happening on 3 computers on all USB ports. On Linux Mint I was able to fix it by installing OpenRazer drivers and restarting

I have been having the same issue for the last few months, it is incredibly frustrating.
Done the driver re-installs, tried with every USB port that I have and it continues to do the same thing.

Razer can you do something about this??? I got this headset thinking it would last!

It sounds like there might be an issue with the USB connection or the wire that connects the headset to your laptop.

Here are a few things you can try to troubleshoot the issue:

  1. Check the USB connection: Make sure that the USB cable is securely connected to your laptop. If it feels loose, try plugging it into a different USB port.

  2. Inspect the wire: Check the wire for any visible damage or wear and tear. If you see any damage, it's likely that the wire is the source of the problem.

  3. Contact Razer Support: If the above steps don't solve the issue, it's possible that there's a hardware problem with the headset. You can contact Razer support to see if they can provide any assistance or repairs.

Overall, it's frustrating when a new device starts showing signs of wear and tear, but it's important to remember that these things can happen with any product. Hopefully, one of the above steps will help you get your headset back in working order.

macco

I’ve had my razor kitty headset since Christmas 2021 and they’ve recently started disconnecting a lot with a popping noise. I’m not sure if it’s a razer synapse issue because it’s everytime I move my laptop slightly it disconnects like there’s an issue with the usb/wire that’s broken ?? Is there a way I can fix this if it’s a wire issue ? Kinda upset they’re not even that old and they’re already showing signs of wear and tear :(

Were you able to isolate the issue by testing the headset on a different PC? PM me the serial number and share a copy of your receipt so I can validate its model and check our options. Thank you!

/

I have the same problem :(

i have the same problem

Tried all USB-Ports, re-Install Synapse - nothing works!

The Razer Kitty Kraken headset has never worked properly, regardless of the environment it's used in - be it Mac, Linux, or Windows. I've attempted to connect the headset on freshly installed operating systems that were fully up-to-date, but to no avail. Furthermore, the incessant connectivity issues are absolutely unbearable, with the headset constantly connecting and disconnecting. This problem has made the headset practically unusable.

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