I just bought the razer viper ultimate but when using synapse it doesn't detect the charging base, I already tried everything but I can't find a solution, someone who could solve this problem?

DId you’ve connected the cable all way in to the dock? It goes really deep inside, so be sure, it’s properly connected (the cable “casing” is not on the par with the dock casing).

Razer Mouse Dock not detected by synapse

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Razer Mouse Dock not detected by synapse

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