I have received a brand new Naga Pro v1 as a gift today, but I am having issues with the 12 button panel. The buttons do no register properly, and often not at all. Certain numbers barely work at all (2, 3 and -) and the other register maybe 3 out of 4 presses. Obviously this is unusable.
I have tested the 2 button and 6 button side panels and they both appear to work fine.
I have tried the following and the issue still persists...
- Tested via the wireless dongle, bluetooth, and with the USB cable
- Cleaned the connecting pins of the mouse and side panel
- Updated firmware
- Reinstalled razer synapse
- Tested without synapse open
- Tried it on a second PC
None of this works. So I am assuming its a hardware issue specifically with my 12 button side panel. I have attempted to contact support but the website says they are closed till January 6th, so while I am waiting I thought I would post here and see if anyone has any other suggestions that may make it work?
Its incredibly frustrating having a brand new mouse not work properly
