Razer Naga Trinity | Razer Insider
Skip to main content

Razer Naga Trinity

  • 29 December 2022
  • 8 replies
  • 22 views
I recently bought a "Razer Naga Trinity".mouse

i have 4 Profiles

-1 Windows

-2 Photoshop

-3 Blender

-4 Games

while Changing the profile mouse cursor froze for 30 seconds every time



I have tried reinstalling the software

software updated

tried to with another pc

still having problems

Please Help
This topic has been closed for comments

8 Replies

FiszPL
Rank
Userlevel 7
Badge +1
Mouse is connected directly into USB port, directly in the motherboard (preferred USB 3.0 or above)?
When mouse is freezing do you hear any connect/disconnect Windows sound?
A
Mouse is connected directly into USB port? yes
When mouse is freezing do you hear any connect/disconnect Windows sound? NO
Razer.Speedcr0ss
Userlevel 7
AHAMAD-CAPA
Mouse is connected directly into USB port? yes
When mouse is freezing do you hear any connect/disconnect Windows sound? NO


Check if the mouse performance-related concern happens while connecting it to another USB port or computer with or without Razer Synapse installed. Alternatively, you can disable or close the Razer Synapse if you don't have another computer. Let me know how it goes.
A
Razer.Speedcr0ss
Check if the mouse performance-related concern happens while connecting it to another USB port or computer with or without Razer Synapse installed. Alternatively, you can disable or close the Razer Synapse if you don't have another computer. Let me know how it goes.

yes, I have tried with a Friend's PC also still have the same problem
without Razer Synapse no lag but no profiles also. without the profiles and MACRO
The mouse became useless

Please help me
Razer.Speedcr0ss
Userlevel 7
AHAMAD-CAPA
yes, I have tried with a Friend's PC also still have the same problem
without Razer Synapse no lag but no profiles also. without the profiles and MACRO
The mouse became useless

Please help me


I see. Allow me to help you initiate an investigation by sending me your computer's Synapse 3.0 logs. Save the collated files via any online drive account, then paste the shareable link in your PM. Thanks for your cooperation.
A
Razer.Speedcr0ss
I see. Allow me to help you initiate an investigation by sending me your computer's Synapse 3.0 logs. Save the collated files via any online drive account, then paste the shareable link in your PM. Thanks for your cooperation.


How to Find razer synapse 3.0 logs file location?
FiszPL
Rank
Userlevel 7
Badge +1
AHAMAD-CAPA
How to Find razer synapse 3.0 logs file location?

https://mysupport.razer.com/app/answers/detail/a_id/1462/ - here's everything explained - if you'll use Razer Log collector app - then you'll choose where you want to collect and save logs.
Razer.Speedcr0ss
Userlevel 7
AHAMAD-CAPA
How to Find razer synapse 3.0 logs file location?


I saw your Google Drive link with the attached Synapse log files. However, I removed it from public view for your security. Let's start our conversation privately by clicking this link. Thanks for your cooperation.

*Thread is now locked to prevent you from posting sensitive info on this thread.
CookiesCookie settings