Razer Nari Ultimate Disconnects After Playing a sound

Looks like this is happening for a lot of people. Also looks like buying a new headset is the only fix to this problem right now. 

Hi guys, 

You can try running the Razer pairing utility tool by following the steps here. Try to reinstall the driver of the dongle as well for further isolation. If that didn’t help, PM me the serial number so I can validate its model and check our options. Thanks!

Happening to me aswell, there is no fix even with cable it wont connect, will stay away from Razer in the future.

Exact same problem here. I press play on YouTube or any other sound to play and it disconnects. It's frustrating AF and I've tried it all to fix it and nothing worked. Guess I'll have to change brands even though I love razer but if they are not helping anyone with this then is just useless to come here and complain. 200$ down the drain, thanks Razer. 

Hey guys, 

Please PM me the serial number of your headset so I can validate its model and check for other options to help you address the connection problem with the dongle. Thank you!

Same awful issue here. PMing Zion. :/

Same issue today with my Razer Nari Ultimate, except I can get it to play a youtube video. Seemlingly, it disconnects when I launch any game. This is so frustrating with how expensive these headsets are. I’ve tried the Dongle Recovery, Resync, unfortunately it wont even recognize the headset when wired.

Having the same problem here, even broke a monitor today in frustration.... just refuses to play anything through Game or Spatial Synapse channels without disconnecting 

Have re paired the dongle, have updated firmware have installed and reinstalled Synapse and honestly...I'm at my end.

Same exact problem, disappointed there is no solution here yet.

Hi,

I just wanted to post an update. If you are experiencing this issue, please consider trying the following:

1. Run Windows Diagnostics.
2. Run Dell Support Assist for latest updates
3. Run Windows updates for latest updates
4. Roll back Intel Wireless Bluetooth (if applicable to you)
5. Reinstalled latest Intel Wireless Bluetooth (if applicable to you)
6. Uninstalled and reinstalled Razer Synapse. (Clean of all Razer apps)
7. Use the Razer Nari Ultimate Pairing Utility to Successfully Re-Pair

If you are still experiencing the connection drop as soon as a sound plays, contact Razer support to check on your warranty window. Razer is aware of this issue and a rep will work with you on a RMA if applicable. 

I am testing my replacement headset right now as I type this, running it alongside other audio based wireless connections (ie BHAptics X40 vest) and everything is working normally. 

I wish support could have shed some light on the cause of this issue, but they may also still be trying to pin it down as the reports are coming in. Many of our headsets of this model are in the 1-2 year use case range. 

In any case, the RMA process was painless. I chose the advanced option as it made more sense to me, but I would encourage anyone with this specific failure to contact Razer support. They were great to work with.

Specifically, I would like to thank @Razer.Zionzedd for the attention, help and professionalism. 

Please just be patient and know that they are listening. There are a lot of platform configurations to sort through out there.

Best and Good Luck.