Razer Nari Ultimate Dongle Replacement | Razer Insider
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I have had this Headset for a year now, it worked fine the entire time until recently it stopped connecting. It is still working with cable connection. So I believe it has something to do with the dongle since it is unusually hot to touch when I pulled it out. My headset is still under warranty, can I just get a dongle replacement only or do I have to return the headset and wait for a new one?  Can anyone help with solving this issue. Thank you so much!

hey  just wanted to ask what if my HS does not connect through dongle or cable.

though it connects through aux but thats the basic sound i am not being able to use it to its full capabilities.

any suggestions??

 

I have had this Headset for a year now, it worked fine the entire time until recently it stopped connecting. It is still working with cable connection. So I believe it has something to do with the dongle since it is unusually hot to touch when I pulled it out. My headset is still under warranty, can I just get a dongle replacement only or do I have to return the headset and wait for a new one?  Can anyone help with solving this issue. Thank you so much!


Hello freshGunmetalbuzz994,


I’m here to help. Please PM me the serial number of your headset so I can verify its model and check our options for sending you a replacement dongle. I’d appreciate it if you could send me a list of all the troubleshooting you have tried to avoid providing repetitive steps. All the best!

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