Hi @rushStormcloudJADE489,
You can also try updating the firmware of your mouse by following the steps here. Make sure the Synapse 3 app is also updated so it can fetch all the necessary updates for your device. Feel free to PM me anytime should you need further assistance so I can escalate your concern to the relevant team for advanced resolution or a warranty claim. Thanks!
I have Synapse 3. The firmware seems to be up to date from what I can tell
Hi @rushStormcloudJADE489,
You can also try updating the firmware of your mouse by following the steps here. Make sure the Synapse 3 app is also updated so it can fetch all the necessary updates for your device. Feel free to PM me anytime should you need further assistance so I can escalate your concern to the relevant team for advanced resolution or a warranty claim. Thanks!
i have the exact same issue the mouse works fine for a hour or two but for some reason it doesn't work randomly. when I put a new battery in nothing happens but light above the dpi button turning blue and the mouse won't connect to the dongle for a few minutes. in the middle of a competitive game its extremely annoying to have your mouse disconnect randomly
Hello i confirm i’ve exact same Bluetooth disconnection issue in Win10 with a Orochi v2 updated to last firmware & Synapse 3 updated too. Any update / fix coming ? Thanks