Razer Ringlight Thrashing System | Razer Insider

Razer Ringlight Thrashing System

  • 13 October 2022
  • 2 replies
  • 9 views

I recently installed the Razer Virtual Ringlight software, and it is absolutely thrashing my system to the point it is unusable, and reboots are taking over 10 minutes before my Blade 15 is even close to usable. Processor is pegged by both the Razer Synapse Service Process, and WMI Provider Host (they both consume. I've not installed nor changed any other software or configuration on my Blade, so it is definitely the ring light software. Razer software itself can't even load, a pop up with "pages unresponsive" errors pops up every few seconds. I can't even get task manager up to force quit the processes, that takes several minutes. I have rebooted several times, and it happens directly after the login page is successful to log into windows. Getting continuous pop ups saying ::{26EE0688-A00A-9371-BEB064C98683} Sever Execution Failed (Looks like a COM+ or DCOM CLSSID). Computer is so pegged I can't even get control panel to open so I can uninstall the faulty software. I've been wrestling with this for hours now.

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2 Replies

I've tried to uninstall the ringlight software, and it hangs on modifying Razer Synapse for some reason, even though I only selected the Ring Light software to uninstall. It's been stuck at 19% now for 10 minutes, and clicking on "Cancel Update" does nothing. CLicking the close button does nothing but return me to the installation window that is hung at 19% progress. When I force quit the processes that are pegging the processor, they immediately resurrect themselves within 1-2 seconds. The X button is greyed out on the installer page, so I can't close it that way. Even attempting to force quit the installer from task manager, does nothing. It doesn't even quit the installer, it's still there stuck at 19%. I can't reboot, b/c the processor is pegged, trying to restart the computer fails and dumps me back at the desktop.

This is the most absurd process I've ever seen, and for ring light software? It's literally an app that turns part of your screen white. That's it. Why is this such a ridiculously overdone app? This simply shouldn't be happening with such a trivial piece of software. Why does it need WMI classes? When I'm finally done ripping this out of my system, not coming near it again. Razer, DO BETTER.
Force quitting the installer did indeed quit the app, but immediately the Razer Updater popped up in the lower right hand corner, which is odd b/c I just force quit that very process. It's doing the same thing, just sitting there not actually doing anything b/c it can't get any processor time, b/c Razer is pegging WMI to 100%, no matter how many times I force quit that process.

I'm a software engineer, have been for 20+ years on the Windows platform. Why does ring light software need access to WMI class information? Why can't I force quit that process to relinquish processor time so I can continue trying to uninstall the ring light software? This is horrible software engineering, especially that the installers for all razer software are so intrinsically linked together I can't uninstall a single module without it having to try and do updates or whatever else it needs to do that I haven't told it todo. I just need to uninstall a single piece of software, there is no need for some bloated home grown installer that has dependencies on other razer software I don't need nor want updated at this time.

Why do all these processes that I'm force quitting insist on resurrecting themselves? I just need the ring light software off my system so I can use it. To bungle what should be such a simply app is just wild to me.