Hi shatsu1,

I’m here to help. To isolate the problem, try to uninstall and reinstall the drivers, and if the same problem persists, please PM me the following information below so I can initiate a ticket on your behalf and escalate the issue to our Support Team.

Full name: 
Email: 
Mobile/Phone 
Device serial number:
Street Address:
City:
State/Provinces:
Postal/ZIP Code:
Country:
Date of purchase:
Place of purchase:
Proof of purchase:
Save the shareable files via any online drive account listed here.

​​​​​​​*Thread locked to curb the conversation to PMs.