Razer support not taking any action | Razer Insider
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Razer support not taking any action

  • March 23, 2021
  • 1 reply
  • 9 views
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I qualified for an RMA and I have shipped my package using Razers shipment documentation on March 2, 2021. Fedex attempted to deliver this package and it said that that business was closed. My package has been waiting for pickup at Fedex since March 5 and the support team has taken zero action to resolve this issue. I have been without my device since March 2 and all I am getting is support e-mails with the Fedex link with the tracking number. I can check the tracking number myself to see that it is at Fedex.
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    1 Reply

    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • March 24, 2021
    I'm sorry that the RMA became an ordeal. Do allow me to try to move things along. To do that, please send me your ticket number. I'll take it from there. To initiate a PM, click on my name, then select Start a Conversation. *Thread locked to curb the conversation to PMs.
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