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Question

Razer Support not updating me

  • November 24, 2023
  • 1 reply
  • 51 views

DesertSanddepoturban453

I ordered a $50 Razer Gold PIN about 10 days ago.  The email with the info arrived including everything but the actual pin code so I emailed support about this.  I got a reply the next day saying they have informed the internal team to send me the PIN code.  They told me that I would receive an email update in 2-3 days or less and it’s now been 9 days.  Is there anything I can do at this point?  I genuinely need the PIN code asap as I will be going to Mexico in a few days and will not have wifi over there.  I’m pretty frustrated as I don’t understand how simply giving me the PIN code would take so long.  Please help!

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1 Reply

Razer.Aero
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  • Razer Support
  • 3319 replies
  • November 24, 2023

Hello DesertSanddepoturban453,

I’m sorry to hear about the delayed response from our support team. Please PM me your case reference number so I can investigate and coordinate with the relevant team. I look forward to your message. Have a good one!

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