Razer Synapse 3 loading a profile does not change the "menu key" function after updating the app. | Razer Insider
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Razer Synapse 3 loading a profile does not change the "menu key" function after updating the app.

  • October 9, 2023
  • 1 reply
  • 63 views

I have the Razer Huntsman Mini with the Spanish layout and I had a profile that allows me to use the right ctrl key as the right arrow key and the menu key, that is next to it as the left arrow key.

But now after updating every time I try to load the profile it does not change the menu key anymore.

If I try to change the menu key with any other function it does work as it should. But when I change to another profile and then go back to it, it changes everything but the menu key.

I tried making multiple profiles and it does not fix the profile, whenever I change to another profile it does not change the menu key function.

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1 Reply

Razer.Aero
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  • Razer Support
  • 3273 replies
  • October 10, 2023

Hello freshPastelGreen230,

I’m here to help. To isolate the issue, please try perform a clean reinstallation of the Razer Synapse here. If the problem persists, PM me the following information below so I can initiate a ticket on your behalf:

MSinfo logs
Windows version
Razer Synapse 3 logs

Save the shareable files via any online drive account listed here. Also, fill in the following:

Full name:
Email:
Mobile/Phone Number:
Razer Huntsman Mini serial number:
Country:

*Thread locked to curb the conversation to PMs.


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