Razer Synapse mouse recognition bug | Razer Insider
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Razer Synapse mouse recognition bug

  • 8 October 2022
  • 1 reply
  • 64 views

Hey everyone, I bought a Razer DeathAdder Essential Black Edition recently, however Razer Synapse recognizes it as the DeathAdder Essential White Edition.

It's worth mentioning that as soon as I connected the mouse to the USB port the automatic Razer Synapse installation prompt also recognized it as the White Edition, maybe firmware related? Personally I have no idea what's going on here.

Also, the model and product no. beneath the mouse matches the Razer DeathAdder Essential Black Edition:

Model: RZ01-0385
Product no.: RZ01-03850100

I don't know if anyone came across such bug, also I have no idea if it's firmware/software/hardware related, I tried to look for more information online and the only case I found [reddit] happened years ago where after an update, his DeathAdder was replaced for the CoD Black Ops 3 version, changing back to normal some time after.

Regarding firmware, I found one in Razer website for the Razer DeathAdder Essential but it doesn't recognize the mouse either so I can't proceed with the installation.

Hopefully it's an easy fix.
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1 Reply

Razer.Zionzedd
Did you already try to perform a clean installation of the Synapse app? If not yet, you can follow the steps here. If that didn't help, PM me the serial number so I can validate its model and look for other steps to help you with the issue.

*Thread locked to curb conversation to PM.

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