Razer Synapse new update broke Razer Blade 15 | Razer Insider

Razer Synapse new update broke Razer Blade 15

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G

Looks like it's faulty bios update. Found this thread tonight.

https://linustechtips.com/topic/1463768-rtx-3070-mobile-with-35w-power-limit-on-razer-blade-15-2021/

Is there any way to roll back to previouse version? 

4

Razer Blade 15 Base Model (Late 2020).

Same issue with More power required. Too late for me to send a support request tonight, will do so in the morning.

4

After permorming a system restore to the 13th June 2023 the problem on my machine was resolved. I’m not sure what update is the trigger (synapse or driver) yet but will investigate over the next couple of days.

I’ve pause windows (11) updates, unloaded synapse (do not run at start) and will attempt to test each update that was reverted.

 

4

After permorming a system restore to the 13th June 2023 the problem on my machine was resolved. I’m not sure what update is the trigger (synapse or driver) yet but will investigate over the next couple of days.

I’ve pause windows (11) updates, unloaded synapse (do not run at start) and will attempt to test each update that was reverted.

...

More info from system restore:

Working synapse version:
3.8.428.42117

 

System restore undo would affect:

#################################################################
Software to be deleted:

battle.net
Git 2.38.1
Git Extensions 40.2.16100 4.0.2.16100
Google Chrome 114.0.5735.133
Microsoft Edge 114.0.1823.43
Microsoft Edge WebView2 Runtime 114.0.1823.43

Microsoft Windows Desktop Runtime - 6.0.16 (x64) 6.0.16.32327
Microsoft Windows Desktop Runbme - 7.0. S (x64) 7.0.5.32327
Mozilla Firefox (x64 en-GB) 114.O.1
NVIDIA Graphics Driver 531.68 531.68
Razer Synapse 3.8.0428.042117
Unity 2022.2.19f1 2022.2.19f1

unity Hub 3.4.2 3.4.2
Microsoft (Printer) 21/06/2006 10.0.22000.1761 (ntprint.inf)
NVIDIA (Display) 13/04/2023 31.0.15.3168 (oem33.inf)
Razer lnc (HIDClass) 02/01/2017 6.2.9200.16534 (oem121.inf)
Razer lnc (HIDClass) 18/08/2020 10.0.15063.0 (oem106.inf)
Razer lnc (HIDClass) 18/08/2020 10.0.15063.0 (oem122.inf)
Razer lnc (HIDClass) 18/08/2020 10.0.15063.0 (oem123.inf)
Razer lnc (HIDClass) 18/08/2020 10.0.15063.0 (oem124.inf)
Razer lnc (HIDClass) 18/08/2020 10.0.15063.0 (oem127.inf)
Razer lnc (HIDClass) 18/08/2020 10.0.15063.0 (oem128.inf)
Razer lnc (HIDClass) 18/08/2020 10.0.15063.0 (oem17.inf)
Razer lnc (HIDClass) 18/08/2020 10.0.15063.0 (oem64.inf)
Razer lnc (HIDClass) 18/08/2020 10.0.15063.0 (oem93.inf)
Razer lnc (HIDClass) 20/07/2020 10.0.15063.0 (oem100.inf)
Razer lnc (HIDClass) 20/07/2020 10.0.15063.0 (oem61.inf)

Razer lnc (Keyboard) 18/08/2020 10.0.15063.0 (oem125.inf)
Razer lnc (Keyboard) 18/08/2020 10.0.15063.0 (oem129.inf)
Razer lnc (Keyboard) 18/08/2020 10.0.15063.0 (oem62.inf)
Razer lnc (Keyboard) 18/08/2020 10.0.15063.0 (oem81.inf)
Razer lnc (Keyboard) 18/08/2020 10.0.15063.0 (oem91.inf)
Razer lnc (Keyboard) 20/07/2020 10.0.15063.0 (oem19.inf)

Razer lnc (Mouse) 18/08/2020 10.0.15063.0 (oem126.inf)
Razer lnc (Mouse) 18/08/2020 10.0.15063.0 (oem130.inf)
Razer lnc (Mouse) 18/08/2020 10.0.15063.0 (oem2.inf)
Razer lnc (Mouse) 18/08/2020 10.0.15063.0 (oem4.inf)
Razer lnc (Mouse) 18/08/2020 10.0.15063.0 (oem63.inf)
Razer lnc (Mouse) 18/08/2020 10.0.15063.0 (oem92.inf)
Razer lnc (Mouse) 18/08/2020 10.0.15063.0 (oem107.inf)

Razer lnc (Razer Device) 03/08/2022 10.0.15063.0 (oem57.inf)
Razer lnc (Razer Device) 07/07/2020 10.0.15063.0 (oem11.inf)
Razer lnc (Razer Device) 30/03/2021 10.0.15063.0 (oem50.inf)

Xbox (HSM) 08/06/2023 10.0.22013.5 (oem30.inf)
Update for Package_for_DotNetRollup_481 (KB5026517)
Update for Package_for_RollupFx (KB5026436)


#################################################################
Software to be restored:


Git 2.41.O
Git Extensions 4.1.0.16698 4.1.0.16698
Google Chrome 1140.5735.134
Microsoft Edge 114.0.1823.51
Microsoft Edge WebView2 Runtime 114.0.1823.51

Microsoft Wlndows Desktop Runtime - 6.0.18 (x64) 6.0.18.32522
Microsoft Windows Desktop Runtme - 7.0.7 (x64) 7.0.7.32525
Mozilla Firefox (x64 en-GB) 1140.2
NVIDIA Graphics Driver 536.23 536.23
Razer Synapse 3.8.0531.060211

unity 2023.1.0f12023, 1.0f1
unity Hub 3.5.0 3.5.0
Microsoft (Printer) 21/06/2006 10.0.22000.2057 (ntprint.inf)
NVIDIA (Display) 08/06/2023 31.0.15.3623 (oem33.inf)
Razer lnc (HIDClass) 02/01/2017 6.2.9200.16545 (oem30.inf)

Razer lnc (HIDCIass) 18/08/2020 10.0.15063.0 (oem32.inf)
Razer lnc (HIDC1ass) 18/08/2020 10.0.15063.0 (oem4.inf)
Razer lnc (HIDClass) 18/08/2020 10.0.15063.0 (oem57.inf)
Razer lnc (HIDC1ass) 20/07/2020 10.0.15063.0 (oem63.inf)
Razer lnc (HIDC1ass) 20/07/2020 10.0.15063.0 (oem64.inf)

Razer lnc (Keyboard) 18/08/2020 10.0.15063.0 (oemll,inf)
Razer lnc (Keyboard) 18/08/2020 10.0.15063.0 (oem61.inf)
Razer lnc (Keyboard) 20/07/2020 10.0.15063.0 (oem81.inf)
Razer lnc (Mouse) 18/08/2020 10.0.15063.0 (oem17.inf)
Razer lnc (Mouse) 18/08/2020 10.0, 15063.0 (oem50.inf)

Razer lnc (Mouse) 18/08/2020 10.0.15063.0 (oem62.inf)
Razer lnc (Mouse) 20/07/2020 10.0.15063.0 (oem88.inf)
Razer lnc (Razer Device) 03/08/2022 10.0.15063.0 (oem91.inf)
Razer lnc (Razer Device) 07/07/2020 10.0.15063.0 (oem2.inf)
Razer lnc (Razer Device) 08/06/2021 10.0.15063.0 (oem19.inf)

Xbox (HSM) 08/06/2023 10.0.22013.5 (oem49.inf)
Security Update for Package_for_RollupFix (KB85027223)
Update for Package_for_DotNetRollup_481 (KB5027118)

#################################################################

From the above I am willing to guess that one of the oemXXX.inf driver installs has done the dirty. Not much else in terms of windows updates. As synapse is a packaged update and I have no access to individual installs I’m wondering how to test these.

4

After permorming a system restore to the 13th June 2023 the problem on my machine was resolved. I’m not sure what update is the trigger (synapse or driver) yet but will investigate over the next couple of days.

I’ve pause windows (11) updates, unloaded synapse (do not run at start) and will attempt to test each update that was reverted.

...

More info from system restore:

...

From the above I am willing to guess that one of the oemXXX.inf driver installs has done the dirty. Not much else in terms of windows updates. As synapse is a packaged update and I have no access to individual installs I’m wondering how to test these.

Eesh, After a reboot and a windows update, Synapse autolaunched on startup (even though this was disabled) and managed to complete an update before I could return to my desk. However the problem seems to be fixed for me. One could try my steps to fix one’s problem, but you milage may vary. If the problem comes back, or I find out what caused it, I will repost here.

 

 

G

After permorming a system restore to the 13th June 2023 the problem on my machine was resolved. I’m not sure what update is the trigger (synapse or driver) yet but will investigate over the next couple of days.

I’ve pause windows (11) updates, unloaded synapse (do not run at start) and will attempt to test each update that was reverted.

...

More info from system restore:

...

From the above I am willing to guess that one of the oemXXX.inf driver installs has done the dirty. Not much else in terms of windows updates. As synapse is a packaged update and I have no access to individual installs I’m wondering how to test these.

Eesh, After a reboot and a windows update, Synapse autolaunched on startup (even though this was disabled) and managed to complete an update before I could return to my desk. However the problem seems to be fixed for me. One could try my steps to fix one’s problem, but you milage may vary. If the problem comes back, or I find out what caused it, I will repost here.

 

 

It's is bios update mate. A lot of people in reddit talking about that. Test it out and let us know please if it's true. 

4

It's is bios update mate. A lot of people in reddit talking about that. Test it out and let us know please if it's true. 

I looked at that post you linked, it’s fromn Oct 2022. I keep my machine up to date and this happened sometime on Tuesday/Wednesday this week for me. No bios/vbios updates applied. Plus the system restore & re-update fixed my problem. I think it’s probably a software/settings issue related to Synapse.

Something to note is that before the restore, I uninstalled Synapse, and proceded to delete everything razer on my system (program files, program files(x86), program data, %appdata% and %localappdata%.

G

It's is bios update mate. A lot of people in reddit talking about that. Test it out and let us know please if it's true. 

I looked at that post you linked, it’s fromn Oct 2022. I keep my machine up to date and this happened sometime on Tuesday/Wednesday this week for me. No bios/vbios updates applied. Plus the system restore & re-update fixed my problem. I think it’s probably a software/settings issue related to Synapse.

Something to note is that before the restore, I uninstalled Synapse, and proceded to delete everything razer on my system (program files, program files(x86), program data, %appdata% and %localappdata%.

Got ya. I just got used one 17 2022 and updated all at once after windows reset. The issue appeared right away. So I don't know if it's worth it to reset windows again. But definately will set up system restore to be able to roll back stuff like you are. 

4

It's is bios update mate. A lot of people in reddit talking about that. Test it out and let us know please if it's true. 

I looked at that post you linked, it’s fromn Oct 2022. I keep my machine up to date and this happened sometime on Tuesday/Wednesday this week for me. No bios/vbios updates applied. Plus the system restore & re-update fixed my problem. I think it’s probably a software/settings issue related to Synapse.

Something to note is that before the restore, I uninstalled Synapse, and proceded to delete everything razer on my system (program files, program files(x86), program data, %appdata% and %localappdata%.

Got ya. I just got used one 17 2022 and updated all at once after windows reset. The issue appeared right away. So I don't know if it's worth it to reset windows again. But definately will set up system restore to be able to roll back stuff like you are. 

System restore can be a life saver, but also affects so many other things (I have to re-install .net framework plus a bunch of other visual studio plugins in order to get a couple of projects compiling again). Tbh I think I just got lucky. The Synapse uninstall procedure is something suggested by Razer support though. My laptop is a 2 yr old blade 15 base (late 2020 UK layout) 10750h + 1660ti. I’ve added 64GB memory recently and it has 2 after market 1TB gen3 nvme drives. I run it with an external display which drops the power draw on the brick by up to ~50w (according to my power monitor plug anyway).

With System restore, make sure you name your working restore point, I was not expecting my restore points to be so few when I had 5% of a TB drive allocated for them. I’ve now allocated 20% but I’ll probably drop it again once I’m comfortable with the next bunch of major windows updates. I’m not sure but I think manual restore points are not removed automatically, time will tell heh.

In case you’re not aware, you can request the windows installation media download from Razor via support. In case you need a fresh install.

JayGatsby97

It's is bios update mate. A lot of people in reddit talking about that. Test it out and let us know please if it's true. 

I looked at that post you linked, it’s fromn Oct 2022. I keep my machine up to date and this happened sometime on Tuesday/Wednesday this week for me. No bios/vbios updates applied. Plus the system restore & re-update fixed my problem. I think it’s probably a software/settings issue related to Synapse.

Something to note is that before the restore, I uninstalled Synapse, and proceded to delete everything razer on my system (program files, program files(x86), program data, %appdata% and %localappdata%.

Got ya. I just got used one 17 2022 and updated all at once after windows reset. The issue appeared right away. So I don't know if it's worth it to reset windows again. But definately will set up system restore to be able to roll back stuff like you are. 

System restore can be a life saver, but also affects so many other things (I have to re-install .net framework plus a bunch of other visual studio plugins in order to get a couple of projects compiling again). Tbh I think I just got lucky. The Synapse uninstall procedure is something suggested by Razer support though. My laptop is a 2 yr old blade 15 base (late 2020 UK layout) 10750h + 1660ti. I’ve added 64GB memory recently and it has 2 after market 1TB gen3 nvme drives. I run it with an external display which drops the power draw on the brick by up to ~50w (according to my power monitor plug anyway).

With System restore, make sure you name your working restore point, I was not expecting my restore points to be so few when I had 5% of a TB drive allocated for them. I’ve now allocated 20% but I’ll probably drop it again once I’m comfortable with the next bunch of major windows updates. I’m not sure but I think manual restore points are not removed automatically, time will tell heh.

In case you’re not aware, you can request the windows installation media download from Razor via support. In case you need a fresh install.

I try your method for system restore on my laptop, and somehow it actually fix Synapse (it reinstalled the old version & not the current one). The software didn’t hard lock the performance to Balanced Only, so I guess system restore is the “current fix” right now for the broken Synapse update. As User 4t0m1c4 suggested, make sure to create a back up safe of any important things on your device (including any system tweaks you make to your device). Since the system restore will reset your laptop to it original state, it’ll most likely delete any third-party software that wasn’t included with your device. 

Note: Me and User 4t0m1c4 have the same kind of laptop model, so I’m not sure if the system restore will fix the Synapse issue with other Razer model (both old gen and new gen)

Omerbarshi

Same problem with… “The system is not receiving adequate power to enable high performance modes” after updating. Razer Blade 15 2020 model.

same

G

Hi AntiqueWhiteboxpoly980 and YA111! Are you connected to a VPN? Try connecting to another internet connection and see if the issue persists. If you have AVG or Avira, please update or uninstall them and check for any progress. Otherwise, uninstall all Razer-related files through the Razer Driver Clean-up tool: https://rzr.to/Tf53xj. Once done, restart your PC, and install all supplemental updates from Windows and Synapse 3.0. Let me know how it went.

The worst part is that these are cloud-based apps and if you just made a fresh reset for your system you will be locked with this “update” or living without Synapse with a blinking keyboard if you don’t want to switch it off completely. 

Please give us the ability to roll back or fix the software!!!

HollywoodX0
Userlevel 1

Same issue as everyone else, subbed for a fix.

G

Hello, Razer. Thank you for remaining silent and not giving us even an ETA about the update fixes that reduce the performance of your product. What do you think guys about the collective law case against the company? Apple and Google lost cases against their communities for something similar. 

HollywoodX0
Userlevel 1

Update: Since Razer hasn’t responded to any of these threads across multiple platforms in regards to this issue. I took the advise of other users and just did a factory reset on both of my laptops suddenly started having this problem after the last Synapse update. Looks like this was 100% a software issue that has been cured (Others reporting the same after a reset) Just glad this wasn’t a hardware issue but also shouldn’t have happened with proper update rollouts.

J

Ditto. I’m getting error re “adequate power” on Razer 15 base 2020 model. Just noticed it today.

buzzAMBERLightCyan577

The same problem as mentioned everywhere on a Razer Blade 15 2020. Please, Razer, give us a sign of life. I can't afford to do a system restore because of one of your faulty updates. I really need the creator mode, and I'm wasting so much time due to its unavailability. Please don't leave us without any updates!

TheRealRZL

Razer Blade 15 Base Model (Late 2020). 

 

Have the same  issue like everybody

 

I thought it was the charger so i bought a new one but it was the Razer Synapse update 

( I wasted 129.59…..)

Smurforge

Faced this issue few weeks ago first time and got annoyed with it during last weekend. I was able to test my laptop with friends charger and same notification. I also ran More Power Required | Razer Insider method yesterday but today found this thread and checked my Synapse version on found out that there is 20230704 version update available and after installing it and reboot no notification reappeared.

 

Hopefully others get help with that too. My device is Razer Blade 15 (2020) - Base model.

4

Following on my earlier posts here, I opened up my case to clean out the fans again on Wednesday this week and have found my battery is now a spicy pillow! I’ve now removed the battery for safety but did test a complete discharge/recharge cycle. Upon discharging the battery had sudden death at around 40% so is toast.

I’m quite dissappointed as this has happened so suddenly, and (tin foil hat time) after getting the inadequate power notification. It was not bloated 3 weeks ago so has quite rapidly degraded.

I would recommend anyone with the OP’s problem, who is capable/confident enough to check the internals of their machines, that the battery is not bloating. For those who don’t already know, the bloat can lead to physical device damage, and can potentially lead to an energetic fire. If any part of the plastic wrapping on the battery can be depressed, it is starting to bloat and needs to be replaced. https://imgur.com/a/wEJGR1x

Smurforge

Also checking battery report is option instead of opening device if you feel unsure about it. Command prompt with “powercfg /batteryreport” command and check HTML-report will give indication of battery wear in most case. Mine seems to be currently roughly 60/62Wh level but seen on other brands where report is healthy and all diagnostics seem to report healthy too and even visual inspection does now show any swelling and computer dies or drops 30-40 percentage battery almost instantly on some cases.

Battery wear on that report also does not always mean swelling but on smaller and more power using and heat producing models battery is unfortunately cooking in most cases with swelling effect. Got some tips from friend on CPU turbo mode setting and battery settings when got my Razer but of course those are my own preferred trade offs for battery life/health instead of highest possible performance.

4

Also checking battery report is option instead of opening device if you feel unsure about it. Command prompt with “powercfg /batteryreport” command and check HTML-report will give indication of battery wear in most case. Mine seems to be currently roughly 60/62Wh level but seen on other brands where report is healthy and all diagnostics seem to report healthy too and even visual inspection does now show any swelling and computer dies or drops 30-40 percentage battery almost instantly on some cases.

Battery wear on that report also does not always mean swelling but on smaller and more power using and heat producing models battery is unfortunately cooking in most cases with swelling effect. Got some tips from friend on CPU turbo mode setting and battery settings when got my Razer but of course those are my own preferred trade offs for battery life/health instead of highest possible performance.

From experience the battery report doesn’t help unless the state of the battery cells is such that capacity is affected, and the battery is currently in the state where it has already died prematurely (if you are lucky). Mine was 97% and remained so until I did a full discharge cycle. That said you can see the sudden dip in design capacity in this part of the report. I am guessing the problem didn’t show due to constant mains power.

The drop in charge there was AFTER I found the bloat and did a power cycle, so the bloat was likely happening for some time prior to the period above.

The heat from my machine is nowhere near the battery compartment, and vented away from the battery, so the only real sopurce of heat is the battery iteself (the trackpad newver gets that hot and without the battery installed the pad and wrest area is cold even when gaming).

The cause of my woes is very likely that I always run the laptop plugged in, ironically I have lost very little by taking the thing out, and gained a little performance in that windows no longer runs battery diagnostics :D

Also in case you can’t find the report use:

powercfg /batteryreport /output "c:\battery_report.html"

.. remember to run it in an elevated prompt.

G

The latest update which is 20230704 didn’t fix my issue on 17inch 2022 Blade. Hope next update will fix it.

Necronomiconhunter

Fixed for me! thanks!

buzzAMBERLightCyan577

The last update didn't solve my problem either.

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