Razer Synapse wont run, cant use my Naga | Razer Insider
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Razer Synapse wont run, cant use my Naga

  • December 14, 2022
  • 2 replies
  • 41 views
K
did everything : clean rerinstall, sfc/Scannow, framework reinstall, checking firewall and so and... win 11 enteprise 22H2 app is launched but synapse wont run Source: Application Error Date: 11/10/2022 8:13:51 PM Event ID: 1000 Task Category: Application Crashing Events Level: Error Keywords: User: SYSTEM Computer: MYCOMPUTER Description: Faulting application name: Razer Synapse Service.exe, version: 1.0.0.0, time stamp: 0x633dca52 Faulting module name: KERNELBASE.dll, version: 10.0.22621.819, time stamp: 0x1355b9cf Exception code: 0xe0434352 Fault offset: 0x00147402 Faulting process id: 0x0x1F0BC Faulting application start time: 0x0x1D8F509DAB9945F Faulting application path: C:\\Program Files (x86)\\Razer\\Synapse3\\Service\\Razer Synapse Service.exe Faulting module path: C:\\WINDOWS\\System32\\KERNELBASE.dll Report Id: 58fd8d56-091a-480a-8c45-d231a5ddbc98 cant install old verions... this and the damn freeze when profile switching bye Razer, welcome Corsair
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    2 Replies

    Razer.Speedcr0ss
    KushZer
    did everything : clean rerinstall, sfc/Scannow, framework reinstall, checking firewall and so and... win 11 enteprise 22H2 app is launched but synapse wont run Source: Application Error Date: 11/10/2022 8:13:51 PM Event ID: 1000 Task Category: Application Crashing Events Level: Error Keywords: User: SYSTEM Computer: MYCOMPUTER Description: Faulting application name: Razer Synapse Service.exe, version: 1.0.0.0, time stamp: 0x633dca52 Faulting module name: KERNELBASE.dll, version: 10.0.22621.819, time stamp: 0x1355b9cf Exception code: 0xe0434352 Fault offset: 0x00147402 Faulting process id: 0x0x1F0BC Faulting application start time: 0x0x1D8F509DAB9945F Faulting application path: C:\\Program Files (x86)\\Razer\\Synapse3\\Service\\Razer Synapse Service.exe Faulting module path: C:\\WINDOWS\\System32\\KERNELBASE.dll Report Id: 58fd8d56-091a-480a-8c45-d231a5ddbc98 cant install old verions... this and the damn freeze when profile switching bye Razer, welcome Corsair
    What's the Razer Naga model you are trying to use with Synapse? Is that a Razer Synapse 2 or 3.0 compatible? Can you send me your Razer Synapse logs so I can forward them to our devs and initiate an investigation? Save the files to any online drive account, then paste the shareable link in your message. Also, if you have RIOT Vanguard installed on your computer, you may try updating it to its latest version or uninstall it and see if it helps. Otherwise, send the logs via PM, including a video showing the issue and the Razer Naga's serial number. Thanks for your cooperation.
    K
    • KushZer
    • Author
    • 4 replies
    • December 16, 2022
    its the raer naga trrinity, razer synapse 3 compatible no RIOT Vanguard installed, it works again since yesterday but in case of... so here is the logs but not sure it will help : https://easyupload.io/gmv1hq and the issue :

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