Razer Turret (first Model) - Mouse don't work - Help

Dear, I have a problem with the Razer Turret (first model). The mouse that I load on the dock has not worked for some time now. It seems not to charge, there is a flashing red and green light (usually it is red until the charge is finished). Furthermore, the mouse, which is always 34% charged, does not grow and does not work with the PC. I've tried all of Razer's suggestions, from cleaning to updates, to try it on other PCs, but it doesn't work. I can't find solutions online. Can help me? P.S. The keyboard works perfectly both in use and in charge.