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RazerCare never activated

  • January 3, 2023
  • 1 reply
  • 5 views
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I've had one very good RazerCare experience, and I feel like I'm about to have a very bad one. I have not been able to get Razer support to acknowledge that I have RazerCare, despite the fact that I paid for that service. The one support channel that acknowledged the problem (chat) seemed to claim that it was me that failed to activate. However, razer.com clearly states:
  • Once I purchase a RazerCare protection plan, do I need to register my product or do anything else?You’re all set at the time of purchase! Registration is automatic. Protection Plan terms and conditions will be e-mailed to you shortly after your product has been delivered.
Since I never got an agreement in email for this product, it seems like RazerCare was never activated, but that's Razer's fault. I think if I bring this to the attention of a representative with any kind of authority they should be able to fix the problem. I noticed people get help via DM so I thought I'd throw this out here
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    1 Reply

    Razer.Zionzedd
    dataabort
    I've had one very good RazerCare experience, and I feel like I'm about to have a very bad one. I have not been able to get Razer support to acknowledge that I have RazerCare, despite the fact that I paid for that service. The one support channel that acknowledged the problem (chat) seemed to claim that it was me that failed to activate. However, razer.com clearly states:
    • Once I purchase a RazerCare protection plan, do I need to register my product or do anything else?You’re all set at the time of purchase! Registration is automatic. Protection Plan terms and conditions will be e-mailed to you shortly after your product has been delivered.
    Since I never got an agreement in email for this product, it seems like RazerCare was never activated, but that's Razer's fault. I think if I bring this to the attention of a representative with any kind of authority they should be able to fix the problem. I noticed people get help via DM so I thought I'd throw this out here
    Hi dataabort, Thank you for bringing your concern to our attention. Please PM me the case number so I can investigate and coordinate with the relevant team to know our options. *Thread locked to curb conversation to PM.
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