Hello Razer Support, I received a Razer Viper V2 Pro mouse for free through TEMU on April 3rd. It worked perfectly until today. After playing a game with my controller, I tried to use the mouse again, but it no longer turned on. There are no lights, no response over USB-C cable, and it doesn't connect wirelessly either. It seems completely unresponsive. I’ve tried: - Charging it for over an hour - Using different USB-C cables and USB ports (direct to motherboard) - Holding the DPI/power button for over 10 seconds - Connecting to another PC Unfortunately, nothing helps — the mouse remains completely dead. I still have the original box and the serial number. However, I’m not sure how to properly contact Razer for a warranty request in this case. Could you please advise how I can get support or a warranty replacement? Thank you in advance!
Question
Requesting warranty support for broken Razer Viper V2 Pro
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- Razer Support
Hi bytePaleSpringBudONYX530,
I’m sorry to hear about your Razer Viper V2 Pro no longer turning on. Upon checking, TEMU is not yet listed as Razer’s authorized reseller, so we cannot proceed with requesting a replacement. I suggest you please contact the seller and take advantage of your warranty, since you recently bought the device from them. Thank you for your understanding.
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