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RMA team response

  • December 8, 2022
  • 3 replies
  • 11 views
I
Hi, how long does it take for RMA team to reach out to me for my warranty after its been eligible? I was said it would take 24-48 hours and its already passed more than a week, sent out e-mails regarding it and also no reply

    3 Replies

    M
    • Mongo2000k
    • December 8, 2022
    Sent my headphones in for replacement almost a month ago and my case has not been updated once, nor any email responses to my request for a status update either.
    FiszPL
    Vanguard
    Forum|alt.badge.img+1
    • FiszPL
    • VANGUARD
    • December 9, 2022
    @Razer.Speedcr0ss @Razer.Zionzedd guys - could you help? :)
    Razer.Speedcr0ss
    iMisterBolacha
    Hi, how long does it take for RMA team to reach out to me for my warranty after its been eligible? I was said it would take 24-48 hours and its already passed more than a week, sent out e-mails regarding it and also no reply
    Mongo2000k
    Sent my headphones in for replacement almost a month ago and my case has not been updated once, nor any email responses to my request for a status update either.
    Apologies for the inconvenience, iMisterBolacha and Mongo2000k. Can you both send me a PM, including your device case number or email address so I can review your contact history and communicate it to our Support Team? I appreciate your cooperation. Thanks for the mention, @FiszPL!
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