scratch code

You can request a new code here: https://mysupport.razer.com/app/answers/detail/a_id/6052/kw/activation%20code/

I can't activate the scratch code that came out of the box of the headset I bought

Also check your emails after registering your headset for the activation code. If you need further assistance, PM me the serial number so I can check its registration status and check our other options. Thank  you!