Should the mouse Viper Ultimate squeak? | Razer Insider
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Question

Should the mouse Viper Ultimate squeak?

  • August 29, 2023
  • 1 reply
  • 82 views

Cyclamenbicycleradio145

The mouse squeak constantly. With increasing DPI, the sound changes and becomes more sonorous!

Is this normal or defective goods?  I bought it a week ago and this sound has been there since the beginning.

 

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1 Reply

Razer.Aero
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  • Razer Support
  • August 29, 2023

Hi Cyclamenbicycleradio145,

Sorry to hear about your Razer Viper Ultimate having a squeaky noise. Were there any incidents that happened to your mouse prior to the issue? Any noticeable physical damage from the device? Is the scroll wheel hard to turn or stuck in a certain way? It seems to me that there is a mechanical issue involved. Can you do me a favor and take a video of your device that would clearly show the issue that you just described? You can upload the clip to Google Drive and PM me the shareable link. I hope to hear from you soon.