Sound quality issue on Razer true wireless x when connected fo a ohone

Hi, I am a newbie on this page and would like to seek assistance. After watching videos in Facebook, my True wireless earphone razer sound became so horrible. 

Any assistance will be much appreciated

Hi, I am a newbie on this page and would like to seek assistance. After watching videos in Facebook, my True wireless earphone razer sound became so horrible. 

Any assistance will be much appreciated