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I have a Razer Basilisk X Hyperspeed mouse, which I purchased at the end of 2021. Since the purchase, it occasionally stops working, and the issue could be resolved by removing and reinserting the battery. However, this situation has worsened in the past week, where there are moments when it stops working three times in one minute. I have already replaced the battery, but the problem persists. I tried to contact Razer support in Brazil, but the website shows 'page not found.'

Please, improve your support and assist me in initiating a warranty claim

Hi josephyds,

Thanks for sharing your concern. You can try to perform the troubleshooting steps from this article. If the issue persists, I suggest that you contact Brazil Razer Support at suporte@razerzone.com.br. I hope this helps. Should you have other concerns, feel free to send me a PM. All the best!

*Thread locked to curb the conversation to PMs.

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